How to Respond to Negative Online Reviews
Getting some unwarranted negative online reviews? Here’s exactly how to respond to them.
As a business, when you’re online, everyone isn’t gonna love what you’re doing.
Eventually, you’re going to get a negative review and reputation management is key.
Hey everyone, I’m Neil Patel, and today I’m gonna share with you on how you should deal with negative reviews.
The first thing you need to know about online marketing is when someone leaves a negative review, you should respond.
If they say, let’s say they don’t like your service that you’re providing, you should explain why your service is great and what you’re gonna do to fix it.
Or, if they’re completely wrong, you should respond on, “Hey, I appreciate the feedback, and here’s what we’re gonna do to improve the experience for you next time.”
“And here’s why we think we actually have a decent service or product, or offering.”
But you’re not gonna please everyone when you’re in reputation repair mode.
And when you respond to these people, make sure you do it in a positive way. Don’t just say, “No, you’re wrong, and you don’t know what you’re talking about.”
It has to be positive, such as, I appreciate your feedback, and here’s why I disagree, or here’s what we’re gonna do to fix.
And second, and this is really the last one to avoid a bad reputation.
Improve your business.
Even if you don’t feel you’re right, just try to improve.
Take people’s feedback to heart, and try to make your business better.
The more you try to please other people, eventually you’ll get less and less negative reviews.
And sure, you may not have a perfect rating, but you could be 4.5 or 4.7 stars out of five.
And that’s good enough. No one is perfect over time. Eventually, you’re going to get a negative review.